Terms & Conditions

SUPPLY

Some products contain nuts, egg, milk and other allergens. Please refer to product packaging for further information.

All contents have been fairly described through the Contents List and photographic props such as demonstrative foods and drinks, plates, glasses, cutlery and other utensils are not included unless stated.

We guarantee a minimum shelf life of 5 days from point of despatch for most perishable goods (reduced to 2 days for fruit, bread and other bakery items), therefore please ensure that the delivery is scheduled mindful of this timeframe.

The weights given are approximate only and packaging may vary from those shown.

In the event of supply difficulties, Best Hamper Pamper reserve the right to substitute goods or packaging of equal quality and value.

All items featured within our website are subject to availability.

Items containing alcohol can only be ordered by and delivered to persons aged 18 and over.

The complimentary gift message service provided by Best Hamper Pamper is offered on a functional basis, optimised to ensure the confidentiality and integrity of the message and any depiction of this service is purely illustrative.

The product images shown on the website are intended for presentation purposes only. Gifts and their contents are configured for safe and secure transit using the appropriate packaging methods.

Because our baskets and wooden boxes are hand-made from natural materials, weave styles and willow colours / shades / finishes may vary from examples pictured.

DELIVERY

Whilst Best Hamper Pamper will do our utmost to ensure deliveries are made on the requested date, please note that such dates serve as estimates only and cannot be guaranteed in any way.

Any claim for non-delivery of any Goods shall be notified in writing by the Customer to Best Hamper Pamper Ltd within 5 days of the intended delivery date. Any claim for damage to any Goods shall be notified in writing by the Customer to Best Hamper Pamper Ltd within 24 hours of delivery.

Regardless of how the order is communicated to us it is the customer’s responsibility to ensure that all order and delivery details are correct at least two working days prior to despatch.

Best Hamper Pamper reserves the right to impose a surcharge retrospectively for any balance arising from the selection of an incorrect delivery zone, e.g. UK Mainland option selected for a Scottish Highlands or UK Offshore destination. If the customer is in any doubt as to the correct delivery option for their chosen destination then it is their responsibility to consult us prior to placement of the order.

Our guarantee is limited to delivering to the building, not individual recipients.

Best Hamper Pamper do not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about as a result of any of the following:

• inaccurate or incomplete delivery address details;
• delayed payment (cleared funds);
• delayed order receipt.

Best Hamper Pamper reserve the right to charge the Customer an additional fee for carriage, repeat handling or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the Customer, or due to recipient absence.

ORDERING

All goods remain the property of Best Hamper Pamper Ltd. until they have been paid for in full (cleared funds).

Orders are not accepted until the point of despatch.

Prices quoted are subject to change without notice.

No order which has been accepted by the Company may be cancelled by the Customer except with the agreement in writing of the Company and in terms that the Customer shall indemnify the Company in full against all loss (including loss of profit), cost (including the costs of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.